One app, any device
Not every store runs the same setup, and the Myfoodlink Picking App is built with that in mind. Whether your team is working from a tablet, a smartphone or a dedicated scanning device, the app delivers the same reliable picking experience across all of them.
Supported devices include:
- iPads and iPhones
- Android tablets and smartphones
- Zebra handheld scanners
Keep your team connected
PIN code login for fast staff switching
Each staff member logs in with a personal PIN code, making it quick to hand a shared device between pickers during a shift. Store managers can add, update or reset PINs easily, keeping access management straightforward.
Real-time push notifications
When a new order comes in or action is needed, your team is notified instantly. Staff don't need to check manually — the app keeps everyone informed and orders moving.
Customer & courier arrival alerts
When a customer is ready to collect or a courier arrives for a pickup, your team receives an instant notification so the right order can be brought out straight away — keeping click-and-collect running smoothly and every courier dispatch on time.
Your store runs on orders. Make every one count.
From the moment an order is accepted to the moment it's in the customer's hands, the Myfoodlink Picking App gives your team a single, reliable process to follow.
Substitutions
Grocery and liquor stores carry large ranges and stock availability changes constantly. When an item can't be fulfilled, pickers can find and confirm a suitable replacement by name or barcode without leaving the app, keeping the order moving.
Print labels from your existing printers
Print order labels straight from the app to any network-connected printer in your store. No need to switch to another system at the point of packing.
Handover checklist
When a customer arrives to collect, staff work through a built-in checklist before the order is handed over. This is particularly important for liquor retailers, where verifying the right order goes to the right person is part of responsible service.
Courier collection
The app handles courier pickups the same way it handles customer collections. When a courier arrives, staff confirm the order and complete the handover through the same structured process.
Refunds
In grocery, the final price is rarely identical to what was ordered — weighted products, substitutions and unavailable items all affect the total. The app manages adjustments and refunds accurately so your team can resolve changes quickly and customers are charged correctly.
Frequently asked questions
The app works on iPads, iPhones, Android tablets and smartphones, as well as dedicated barcode scanning devices including Zebra and Sunmi handhelds. Stores can run a mix of device types across their team without any issues.
No. In most cases you can get started with hardware you already have in store. Dedicated scanning devices are available for stores that want a faster, scan-based workflow but are not a requirement.
Yes. Multiple pickers can work simultaneously, each logged in with their own PIN code. Orders are assigned to individual team members and managers have a real-time view of all active orders.
In grocery, the final price often differs from the original order due to weighed items, substitutions or products that couldn't be fulfilled. The app manages these adjustments as part of the refund process so customers are always charged correctly.
When an item is out of stock, pickers can search for a replacement by name or barcode without leaving the picking screen. Given the large ranges carried by grocery and liquor stores, substitutions are a core part of the workflow rather than an occasional workaround.
When a customer arrives to collect a liquor order, staff work through a built-in checklist before handing it over. This supports responsible service obligations and ensures the right order goes to the right person every time.
When a customer arrives to collect their order, they tap "I'm here" in the Myfoodlink shopping app. Your team receives an instant push notification so the order can be brought out straight away.
When a courier arrives, staff confirm which orders are ready and complete the handover through the app using the same process as a standard customer collection. This keeps dispatch consistent and reduces the risk of errors.
The app supports a range of network-connected printers. In most cases your existing store printer will work.
The picking app is included as part of the Myfoodlink platform. Get in touch with our team to find out more about what's included in your current setup.