Managing online orders is now a regular part of retail for liquor and grocery stores. The Myfoodlink countertop device, running the Myfoodlink app on Sunmi Handheld device, offers a practical way to handle orders at the counter and keep your team informed.
Connected to the Myfoodlink platform
The countertop device is integrated with the Myfoodlink modular platform. This means it works whether your business uses a full ecommerce site, or operates through selected marketplaces. Product information, pricing and inventory are managed centrally through Myfoodlink. All updates flow through the Myfoodlink platform to help keep your store data accurate and current.
Key features for daily operations
• Order alerts: Staff receive notifications as soon as a new order is placed
• Order status tracking: Orders move through clear stages including To-Do, Ready, In Transit and Done
• Customer “I’m here” notifications: Customers can tap “I’m here” on their phone when they arrive for pickup, sending a direct alert to the device
• On-demand order handling: The device is well suited to managing same-day and express orders
• Optional picking slip printing: Staff can print a picking slip if a physical reference is needed
The “I’m here” function for customer pickups
The “I’m here” feature makes the pickup process easier for both staff and customers. When a customer arrives to collect their order, whether they are coming into the store or waiting in the car park for a car park pickup, they can tap “I’m here” on their phone. This sends a direct alert to the countertop device, letting staff know the customer is waiting. This helps your team prepare the order for collection and ensures a smooth and timely handover, including bringing the order directly to the customer’s car if needed.
Supporting workflows in liquor and grocery
In liquor stores, the device is often used for both picking and managing orders. Staff can check off items as they are picked and confirm age or order accuracy at handover. In grocery stores, the device is primarily used to manage and track orders at the counter, ensuring staff are prepared for customer pickups, couriers pickups, and click & collect orders.
Integration with delivery partners
The device connects with Myfoodlink’s courier solutions, making it easier to coordinate handovers and track deliveries. For more information about couriers and to see available integrations, visit the Myfoodlink couriers page.
Flexible for your business
The Myfoodlink countertop device adapts to your store’s needs. As part of the modular platform, it works alongside other Myfoodlink solutions.
Device setup and ongoing support
Myfoodlink supplies the Sunmi devices pre-configured with the Myfoodlink app. Devices are set up and shipped directly to your store. If you would like to know more or require a device for your business, please contact [email protected].