Christmas trading is often the busiest and most stressful time of the year for our customers. In order to help you get the most out of your Myfoodlink platform and ensure you're communicating the essentials with your customers, we've put together the following suggestions.
When you and your team have set a cut off for ordering, delivery and pick up before Christmas we strongly suggest that you do the following:
Advise customers of changes to your business' opening hours over the break, and any days that you’re planning to close:
Close your online store for the times/days you’re going to be away. To do this we recommend closing the delivery slots for the days you’re planning to be closed. This will mean that the online store is still available and customers can still place their orders for future dates, but not for the dates/times you have closed deliveries for.
To do this, visit the Deliveries page in the backoffice of your online store. Using the up and down arrows on the date range, scroll through until you can see the date you would like to close from. Then next to each delivery slot for that day, click ‘stop accepting orders’. Do this for each day your store will be closed (eg: it might be from 24 December - 2 January, or it might be 25 December and 1 January only. Be careful to check if customers have already placed orders in these slots before you close them, as you will need to honour these or arrange an alternative with your customer.
For those customers using third-party delivery platforms such as Uber Eats and Menulog, don't forget to update your opening hours and availability here too. This is done via your individual marketplace portals, in addition to editing your ecommerce delivery availability in the Myfoodlink backoffice. You can not pause your marketplace listings from the Myfoodlink backoffice.
Questions? If you have any queries about what we've covered here or have another question for us, please lodge a ticket using the Support Widget in the backoffice of your Myfoodlink platform.